Terms and Conditions

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The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

All notices from MiniSplitsrus to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to MiniSplitsrus shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Delivery shall be deemed to have been made by You to MiniSplitsrus five (5) days after the date sent.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. MiniSplitsrus and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if MiniSplitsrus believes that customer conduct violates applicable law or is harmful to the interests of MiniSplitsrus and its subsidiaries.

Shipping & Delivery

Please make sure the Ship-To address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses and we can not change the address after you finish the check out, it is paypal policy

We ship via Fedex or UPS which has an average transit time of 2 to 5 business days but can be delayed due to weather conditions or security issues. Free Shipping applies to Continental U.S. only. For shipping costs outside of the contiental U.S. Please contact us for a qoute as we do ship outside of the continental U.S.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. MiniSplitsrus makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. MiniSplitsrus SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL MiniSplitsrus BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by MiniSplitsrus.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. MiniSplitsrus is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not MiniSplitsrus.

The inclusion of material on this server does not imply any endorsement by MiniSplitsrus, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although MiniSplitsrus tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (

We accept the following payment methods: PayPal, Visa, Master Card, American Express and Discover We accept credit card payments by pay by phone only Payments

). MiniSplitrus reserves the right to change its payment procedures at any time without prior notice to you.

We stand behind every product we sell. If you're not pleased with your purchase, we'll be happy to make an exchange or refund the product price less S&H within 30 days of your purchase. For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all the accessories. Buyer is responsible for the return shipping fee, no exception about it, under no circumstance will we pay the return shipping Please allow up to 10 business days for returns to be processed. Shipping and handling charges are not refundable.

We ship via Fedex or UPS which has an average transit time of 2 to 5 business days but can be delayed due to weather conditions or security issues.

Up to 60 days from the date of purchase

Items refused/not signed for delivery for any reason other than shipping damage will be returned for a fee of $2.99 per/lb. shipping weight. A 15% restocking fee will be incurred.

Up to 60 days from the date of purchase

Items accepted/signed for delivery (never installed) but in brand new condition can be returned for a fee of $2.99 per/lb. shipping weight. A 30% restocking fee will be incurred.

Non-Returnable Products

Products that have been installed cannot be accepted for returns

Filters, spare parts, replacement parts, or depletable items

Products sold on clearance, overstock

Products that are scratched/dented or defective

Promotional/Free gift products as separate from entire order 

We gladly accept returns for all other uninstalled products according to the terms described below:

Products that are installed cannot be returned.

Products must be new/not used and in resaleable condition free from any damages.

Defective merchandise must be handled through the manufacturer’s warranty.

A Return Merchandise Authorization (RMA) from minisplitsrus is required for all returns.

Shipping weight is per the original shipping Bill of Lading (BOL) including the original shipping box.

Customers must refuse delivery of items damaged upon delivery. This refers to visible damage to outer contents of shipment. 

Shipments with Concealed Damage must be refused by customer. "Concealed Damage" is defined as damage to inner contents. In order to detect Concealed Damage, customers must open and inspect merchandise immediately upon delivery prior to signing for delivery/acceptance of merchandise. Refer to Concealed Damage  in our shipping policy for further explanation. 

All items must be returned in the original factory box with original factory components.  

All rebates and promotions are voided for returned items.

You must return any free gifts with purchase or they will be deducted from the refund amount.

Any deliveries refused for any reason other than shipping damage will be handled the same as a merchandise return.

You will be responsible for shipping charges for the products being returned. You will be responsible for products that are lost or damaged by shipping carrier. You will need to contact the shipping carrier to file claim on any shipping related issues.

When Minisplitsrus Receives your returned merchandise

Your return will be processed within one business week of receipt date.

When we receive merchandise, we carefully inspect all returned products.

Refunds are granted based on the condition of the returned items.

All returns will have shipping charges deducted from refund amount, including “Free Shipping” offers, discounted shipping offers or original shipping charges.

If returned products are approved: a refund amount will be credited to your original form of payment within 48 hours of approval. Due to varying payment methods and bank processing, some refunds may take up to 15 business days to process back to your original payment method.

If refunds cannot be returned to original payment method, a check will be mailed to your address on file.

If returned products are not approved because they fail to meet the return requirement described in this policy: We will inform you of non-approval of your return. Your products will be kept in our warehouse shipping dock and you will be responsible for making shipping arrangements and incurring any cost associated in shipping your merchandise back to your location. If you fail to arrange pickup after 15 business days, you may incur storage fees. Please note that Minisplitsrus cannot refund you for perceived product value nor assume responsibility for shipment or disposal of your returned merchandise.

Other conditions may apply. We reserve the right to change the return policy at any time without notice.